Return Policy
CHOKESPORTS RETURN POLICY
If for whatever reason you are not 100% satisfied with your ChokeSports.com purchase, you can return your order to our warehouse for a refund, store credit or exchange*. All we ask is that you send the items back to us in the original packaging, unworn and in the state you received them.
Any item returned that does not meet the above criteria, will not be eligible for exchange. All returns or exchanges will be at the discretion of ChokeSports.com.
* Custom made or customized items such as selected belts, gis and equipment cannot be returned or exchanged because they were especially made for you. Please check the detailed information in the product page.
** Due to hygiene concerns, compression shorts, groin cups, mouthguards, bras will not be eligible for return under any circumstance.
HOW TO PROCESS THE RETURN
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Email support@chokesports.com or call toll free 1-888-998-2441
Before a return can be processed, we need to verify the purchase was made on ChokeSports.com. If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products. We also need to confirm the item(s) being returned were purchased in the last 30 days. We have a generous return policy, but after 30 days all sales are final. - Repackage your return and include a printed receipt - Your ChokeSports order confirmation email comes with a link to print the order receipt (PDF file). Please print a copy and make sure to include it in the box with your item to be returned.
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Ship the package back to the ChokeSports warehouse via a tracked & insured shipping method (we are not responsible for returns that are lost or damaged in the mail):
Isami Trading Co. Ltd.
Attn: Yuko Hayasaki
2-29-7 Yoshiba, Kuki-shi
Saitama 346-0014
Japan
CHARGES AND CREDITS
It usually takes our staff about 72 hours after receipt to inspect and process the return. When the return is approved, a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Shipping charges - Customers are responsible for shipping costs back to ChokeSports. Once the return is approved, ChokeSports will refund the full merchandise value you paid minus the original shipping cost paid.
Receiving your refund - ChokeSports.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
Store Credit - Alternatively you can request store credit instead of a refund. Store credit can be used at any time on future purchases here at ChokeSports.
DAMAGED OR INCORRECT ORDERS
If your item (s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 48 hours to correct the issue.
Please email support@chokesports.com or call toll free 1-888-998-2441 with your order number and a description of the problem. For damaged items, be sure to include photographs of the product and packaging to assist us in analyzing the claim. Once the above has been done, our staff will personally get in touch to solve the issue with you.
The sooner you notify us the better. Our window for filing insurance claims is limited to 5 days, which means we are unable to refund or replace damaged or missing goods if notified after 48 hours.
UNCLAIMED PACKAGES
If you refuse to receive the package or if it remains unclaimed for too long (usually a week), the package will be disposed of by the carrier. Your order will not be refunded.
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